Check in was fine. The lobby was nice. I had reserved a room with two queen beds. The first room I was given was on the 9th fl. It was nice but only had one bed. We went down to the lobby and was given a 2nd room after the person working blamed it on hotels.com entering the wrong info from the reservation. The 2nd room (6th fl) was not so nice. It was very hot. The beds were definitely NOT queen. We turned the air on and it was not working. I went back to the lobby. I was told that hotels.com lists queen beds when in reality they don't offer queen. For the AC problem, they would send maintenance. The maintenance worker came, changed a filter, looked at us and said "let's see what happens!" I explained that we would were very tired from traveling. He said, I will tell the front desk. About ten minutes later, the maintenance man came back tot he room and told us to move rooms again. We went to a 3rd room. It wasn't very clean, but the air worked so we stayed. I would like to add that when you go to their website directly, they clearly offer queen beds. Their beds are full size, not queen. Hotels.com needs to know that his hotel blamed you for the wrong room assignment and also misrepresenting the beds in the rooms. Ridiculous! Don't be fooled! The lobby is the nicest part of the hotel.