Tl;dr - manager loves to throw their employees under the bus and lie about what amenities rooms have so that you overpay for what you get.
My wife and I reserved a room with a king-sized bed. When we arrived, the only person at the front desk was a kid who was working his first week at this job and obviously panicked. Manager/owner/supervisor was nowhere to be found. No shade on the kid. He did a great job for the situation management left him in, but management has to understand how incredibly unprofessional that is for them to do and how incredibly unfair it is to both their employee and their customers.
We get a room and…it has a queen-sized bed. Now, I’m not, in principle upset about the bed size. Things happen, mistakes get made. Once the manager returns I go and talk to him. I figured we’d either get moved to a room we paid for, or at least have our bill reduced to reflect the room we got.
Instead I hit the magic third option, “I’ve been in the hospitality business for decades and by California law that is a king-sized bed.” And…that’s just a lie (the king-sized bed bit, no idea how long the dude has worked in motels).