I typically prefer staying at Marriott or Hyatt Hotels, and I chose this hotel primarily for its 5-star rating and its proximity to Universal Studios Japan. The location and amenities definitely met my expectations.
For instance, there were no bathrobes in the bathroom, and the towels provided were quite small and thin. Although I was able to request additional towels, I believe offering more comfortable and higher-quality towels as standard would enhance the experience.
One of the highlights of my stay was the incredible onsen, which was a big factor in my choice of hotel. The buffet breakfast was also impressive, with a wide array of Japanese dishes; however, I noticed that the selection of Western options was limited. I would recommend diversifying the breakfast offerings to cater to a broader range of tastes.
I appreciated the convenient laundromat on the third floor, which had plenty of available machines. Additionally, purchasing tickets for the aquarium and expo at the front desk was hassle-free, as was securing bus shuttle tickets to the airport, which were reasonably priced at 1,800 yen each (under $12.50).
While the room itself was spacious, I did miss having nightstands on either side of the beds, and the beds could have been more comfortable. I also noticed some stains on the carpet that detracted from the overall presentation. The layout of the bathroom, with a separate toilet from the sink and shower, was a bit inconvenient. I would stay here again.