Hilton Houston Plaza / Medical Center

The staff is very attentive and helpful but over the 5 days i was there, i can definitely tell the property is WAY under staffed. Whenever i call the front desk, no one ever picks up, i was annoyed at first and decided to just walk downstairs to ask the question i wanted to ask. Once i arrived to the lobby, i realized why the call was never picked up. The lobby was filled with guests waiting to be checked in ( at least 10-15 people) and there were only two receptionist available and the phone was constantly ringing. It stayed that way every afternoon from 3-9 for the next four days. Overall hotel is clean and comfortable. i can tell the property is a little outdated but they kept everything in good condition. It would be nice to have a jacuzzi and if the cafe downstairs can open earlier than 6:30am OR they can provide self-serve coffee and some fruit up for grabs for early risers.

Nice, clean hotel. Small rooms and bathroom very small. Didn’t know we had to request our room being cleaned or extra towels. Overall good stay but choosing another hotel for next week.

Hotel is old.No microwaves. Parking was $30,for 2 days.It wasnt nice at all.

IT WAS AMAZING

Absolutely horrible old hotel not worth the price it is loud

The hotel staff was overwhelmed due to storm activity. They were friendly, professional and very caring. It was nice to have shelter, power, water and a few friendly faces. I enjoyed my stay.

We came during the Arctic Blast 2021. As we pull up, the door sprinkler broke, and water cascading down the vestibule non-stop. The staff all rushed to clean up. Given that, I am grateful that all staff were courteous and helpful. As the days go on, you can tell a few of them didn’t go home due to no power, no water in their homes, and bad road and weather conditions. That said, they remain helpful and professional. The bad area was running limited menu but still try to get people what they want. My complaint, the sink drains super slow, and the toilet pump broke in mid-stay so the staff had to come fix. Otherwise, I do know the managers are even doing housekeeping as they were short-staffed. Definitely not as good as my stay here back during Hurricane Harvey.

I work at a nearby hospital and with this winter blast, I booked for a couple of nights so I could make sure that I could get to work. Checking in the first night took forever. Rooms weren’t ready. But, I understand that they were swamped with healthcare workers and with the public. All in all I would stay here again. Loved my double bed suite. So much space and very clean.

The hotel was freezing cold. The heat did not work properly. Housekeeping told us that they could not clean our room until after we check up not during our 4 day stay. The drainage system in the tub was terrible. If you took a shower, you were basically taking a bath and shower because the water didn’t properly drain. Worse hotel I’ve stayed in.

We srayed during the freeze and always had power and water.