Unfortunately, this stay needed quite a few improvements. When we arrived, we were tired and ready to get some sleep, but the first room we were given was out of order. The cover was completely off the air conditioner, and there was hair and dirt left in the trash. It was honestly a little shocking. We had to gather all of our belongings, bring everything back downstairs, and explain the situation.
The staff kindly moved us to a second room, but once we got settled, we discovered that the TV didn’t work. The manager offered to either move us again that night or bring us another TV, which I appreciated, but by that point it was so late that we just wanted to sleep.
The following morning, we moved into our third room. Unfortunately, there were bugs and dirt on the floor and a spider that had been squished on the wall. I also cut my leg open on a sharp part of the bed frame simply while getting into bed.
I do want to give credit where it is due: the staff members were helpful, apologetic, and very kind throughout everything. They did their best to address our concerns, and I appreciated that they discounted my first night by 50%.
Overall, though, having issues with three different rooms made the stay frustrating and disappointing. The staff was wonderful, but the cleanliness, maintenance, and condition of the rooms definitely need more attention.