I was in this area for a 3 day certification training class for my job and found the rates to suite my allowance for sleep accommodations. Price point wasn't terrible, however the establishment looked ran down from the outside. The exterior photos were minimal on the listings but the interior photos looked very nice. I was wrong. After checking, i dropped off my things to the room and headed to grab some food, drinks and snacks for the week. After returning, i unpacked and put the food in the refrigerator which was lacking in temperature. I noticed bugs on the nightstand which looke like bed bugs. Took photos and exited as fas as i could. Totally disgusted, I turned my keycard in and informed the counter associate of what i found. The look on her face let me know she wasnt surprised. I asked for a refund but was informed the 3rd party (Hotels.com) would need to be contacted for this. I couldn't get a live person on the phone, so i had to start a chat style conversation. Keep in mind its now 930pm and my class begins at 8am and i have no place to stay at this moment. I spent another 45b minutes locating a place with vacancies. I did find a place by 1030pm and continued expressing what transpired with the chat agent and was informed an email would be sent out to me about my refund. 2 days later I was told no refund could be given. HIGHLY DISAPPOINTED with this whole experience. Ill never use Hotel.com again