My experience at this property was absolutely terrible, and I would not recommend staying here.
When I arrived at the property, I realized that I had never received the access code needed to enter. The property has no lobby or reception desk, and the only contact number displayed on the door was completely useless. I called numerous times, but nobody answered. I also contacted them via WhatsApp, as instructed, but received no response whatsoever.
I was left stranded outside on the street for over an hour and a half, trying every possible way to get in, with absolutely no success. It was an incredibly stressful and unacceptable situation.
Eventually, I contacted Hotels.com, where I had made my reservation. I spent around 40 minutes on the phone with their customer service team while they repeatedly tried to reach the property. They were already in the process of arranging alternative accommodation and helping me make a new reservation when, at last, the property finally responded and sent the access instructions and code through the Hotels.com platform.
What I find particularly disappointing is not only the initial failure to provide the access code, but also the complete lack of customer service and basic courtesy afterwards. Despite the inconvenience and distress they caused, nobody bothered to reply to my WhatsApp messages, acknowledge the problem, or even offer a simple apology.
Mistakes can happen, but leaving a guest stranded outside for over 90 minutes without any way t