Holiday Inn Express El Paso - Central

The lady at the front desk for check in was horribly rude! They are the only property we paid for that wanted $125 pet fee, and when i found this out and tried to get a refund, she refused, I was never given this fee amount when I booked, and I made it clear I had a pet. I fully expected it to be the aame as other Holiday Inn properties. We traveled across country staying at several different hotels including 3 other Holiday Inn Express and had the beat experiences and paid only $25 pet fees at all of them, we even stayed at a Hilton Tru that didn't charge any pet fee. We paid less for all 4 of us to stay than they wanted for the pet fee!!! She had the option of refunding or giving a break on the fee, but refused! We loved the other Holiday Inn properties, but definitely don’t recommend tgis one based on their level of kindness or service!!!

We checked in at this location around 11:45pm and the front desk worker Connie assigned us a room with a non-working shower. I reported to her the issue. She said that she would get maintenance to repair. Maintenance never showed. The next morning Connie was still on duty. When I asked her about maintenance not showing up to repair the shower. She couldn’t recall our conversation. The room number is 807

Place was clean, breakfast was great. Beds are very comfortable.

My only complaint is our room. We looked out the window and Interstate 10 was right there and a bit noisy for sleeping. Would have preferred the other side of the hotel. Other than that very clean - close to downtown restaurants and the airport.

Very decent hotel for its price range. The pool was closed but it did not matter since the weather was gloomy. The staff is very friendly and the main areas as well the room were very clean. fantastic breakfast!