The room was large, attractive, and clean, but the TV was iffy and required a lot of work. The guide and channel selection options didn’t work, so I had to hand scroll through them all to write a list of my favorites. The cc function was wacky, blocking almost the entire screen with a black rectangle that allowed tiny captions at the bottom.
The fitness center is a great space - the biggest of any hotel gym I’ve ever seen - but has almost nothing in it for a quick, complete workout. It was as if someone who’d never in their life worked out just figured they should throw in some expensive looking things for online advertising, but no practical purpose.
And finally, why I will never return to this hotel. I was told by the somewhat disinterested man who checked me in that my breakfast was prepaid and available until 11 am and the same by by phone by the woman who took my room service order that night.
But when I appeared at 10:35 am the next morning, I was told almost gleefully by a different man at the counter that breakfast was not possible, as the kitchen was closed due to slow business. Slow business in a hotel with glacial customer service instincts. Close the kitchen, buy don’t bother to tell prepaid customers.
In the exchange that followed, this guy’s solution to my protest was to repeat over and over again,“Have you always been this way? Have you always been this way? Have you always been this way?“ So no help, but plenty of judgment.