The staff were very friendly and efficient and check-in, and our room was ready right away. We paid for a suite via Hotels.com but were given a non-suite at check-in. We were tired from a long day of traveling, so I didn't want to make a big deal of it, and we just stuck with the regular room. This turned out to be such a big mistake, not becuase we really needed the extra space of the suite, but because the man in the room next to us was talking/yelling on speaker phone calls well past midnight, and the smell of smoke coming from his room was so strong that our eyes were stinging (the walls seemed paper thin). So, if we had requested the suie we paid for, we would have been away from that guy and would have had better sleep. The condition of the room was passable, definitely worth the low price that we paid for it. The hotel seems to be in the middle of a renovation, so I'm optimistic that it will be in better shape a year from now. For now, it seems like a solid option for emergency long-term stays or quick in and out overnights. Overall, my only real complaint is our obnxious neighbor, which isn't the hotel's fault.