2/10 - Insatisfatório
25 de jan. de 2026
My friends and I booked 5 rooms to celebrate my daughter’s birthday. We specifically booked this hotel because the discerption said heated pool and hot tub. When I called to see if i can get connecting rooms they said they’ll add the request to the notes. The day before the reservation i called to verify thats possible. This time i was told i need to change room types because the rooms i booked do not connect. I was told the hotel cant change my reservation because i booked through a 3rd party. When i connected hotels.com i was informed in order to change room types i have to pay a cancellation fee and rebook at currents rates even tho the hotel was practically empty. Even though i was irritated, i figured we probably wont spend much time in the room anyway since the kids will be in the pool. After all at the time i called and verified the heated pool and hot tub were working. Imagine my surprise when during check in i was told the hot tub has been broken for a while. Later on we found out the pool was freezing cold!!!! Awful experience!!!!
Stela
Stela, viagem em família de 1 diária
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