On arrival I was advised that the hotel had two minor league hockey teams staying. From previous experience of my own and that of my partner (who is a hotel general manager) the immediate feeling was cancel, and leave. However at
above average cost,
and assurances noise would be dealt with we stayed. As expected, teens and pre teens, running and screaming in the hallways, no parents to be seen except in the TV lounges which were both monopolised for the Blue Jays game. The remaining parents returning from bar around 2 am, apparently the worse for celebrating, and screaming louder than the kids, and slamming doors. Then to add insult to injury the "King Suite" was very dated, with paint peeling, apparent traces of mold in the shower stall and tile grout. The actual outside of the hotel was dirty with bird droppings, dirty window, spider webs.
At check out the on duty desk agent made a half hearted apology for the noise, which it appeared was a speech she had previously repeated. I made a suggestion that guests should at least be advised that teams would be staying prior to making reservations, and was advised it was a privacy issue, which is incorrect as there was no suggestion of identifying anyone by name, team, place of residence etc. .... OR .....
The second suggestion being a review of the refund policy, to enable a full refund at the time of check in. She was very quick to point out that is the responsibility of the third party booking agent namely Hotels.com.