4/10 - Razoável
4 de mai. de 2026
The room was in principle adequate as an executive suite. Housekeeping did a good job cleaning and refreshing daily, but that's about where it ends. The pull out mattress was so old and worn out it was not sleep appropriate- springs were so pronounced and jutting into us and the sling holding the springs was broken and kept coming unhinged. The bathroom fan did not work, resulting in the bathroom being extremely steamy when showering and blow drying hair took triple time due to this- then the steam steamed up the entire hotel room. The tub drain did not hold the water in the tub- which is in this room called a soaking tub. How can one soak if the water is constantly draining? The couch and chairs in the room could use a good cleaning as there were visible spots of stain. I came to town for a significant surgery at UofM hospital for this stay. This is usually a hotel that works with the hospital on rates for family who is coming to town for this reason. Needless to say because this was commencement weekend the hotel did not offer or honor any UofM hospital rates and I had to pay basically triple the price for this room that is normally offered. I stayed at hospital most of the time, only slept/returned to room at night, was focused on my mom. Otherwise I would have complained at the hotel. I usually do not leave reviews but highly disappointed in this hotel, from being money hungry and not supporting patient's families with reasonable rates to the condition of the 'suite'
Natalie
Natalie, viagem em família de 3 diárias
Avaliação de hóspede verificada da Hoteis.com