Holiday Inn El Paso West - Sunland Park

Great staff. Very friendly and professional. Will definitely be back my next trip!

We were just passing through and only stayed 1 night. The only negative thing is the access to the rooms is a little convoluted and the parking lot is small. You enter a courtyard through a secure gate then if your room is upstairs there is a center staircase that serves several buildings. Once on the second floor the walk is very narrow and has many right angle turns to get to your room. Dragging your luggage through can be challenging especially if you have large bags. Once in the room it is very nice. The property is very clean and well maintained.

The staff was exceptional!! Visit Adrian in the restaurant for breakfast, best waiter ever!

The lack of security at this hotel is very concerning. All rooms face outward and are easily accessible to the public, as the "security" fence on the perimeter of the property is useless. I observed a man scaling the fence and jumping over the locked door near building three on this property as I was walking on the second floor of building two. I did not spend more than 5 minutes in my room and have requested a refund, but the hotel owner/manager is refusing to respond to me. The photos of the rooms at this hotel are not accurate, as they are woefully outdated.

Great stay! No problems!