8/10
The Ramada facilities and rooms were really nice and clean. The only problem we had was the person who checked us in. She was very rude and not guest-oriented. We arrived at 1:30pm (1.5 hrs prior to checkin time). At 99% of the hotels I've stayed at in Cedar City and the rest of the world for the past 40 years, they will typically allow you to check in when it is that close to checkin time. I understand hotel policies and being the entry level person who does not have authority to make exceptions. What I didn't understand was when I asked if we could checkin and get our keys then not enter the room until after 3pm, she said, "I can't do that for the safety of our employees. Who knows if you decided to go in ahead of time." She was blunt and rude and unlike all of the other employees we encountered. Please invest in some training and recruiting people who are more naturally polite, well-mannered and kind for the Front Desk.
Michele
Viagem em família de 1 diária