Best Western Plus El Paso Airport Hotel & Conference Center

First room we were put in the toilet was leaking and there was water all over the floor. Second room was better but not great. The towel rack was very loose and falling of the wall and the toilet ran all night. I called to get a rollaway or a crib and the man at the front desk said he would check and call me back, I waited over 30 minutes and called back just for him to tell me that “he forgot to call me back but that they did not have any available.” There was no coffee available, the spa was not even lukewarm and we also asked for pool towels that they never brought we ended up sending someone up to our room to get towels ourselves.

I've stayed at this hotel 3 times since June 2020. It is very clean and we'll maintained. Looks like a refreshment of the facilities in the past year. Bathroom and bedroom area were neat and organized. Bed linens and pillows were of good quality. I use the Hampton Inn (Hilton,) as my standard for comparison. La Quinta Inn A-. It's the little things ...details that make a superior hotel. It could be a full A rating if only they would scrape the white paint off the elevator floor. It makes s poor first impression. I will seek out this hotel next time in Fort Worth because it's only a few minutes from downtown, and 30 minutes from DFW airport. Andy

Well I’m a star with my sink was clogged they definitely came in and take care of it, but the shower tub, the draining was going very slow and I was very disappointed

The bed was comfortable, shower was warm, good view of the pool, easy easy access to room.

We just needed it for a night near the airport after a quick trip to see some sights in NM. It was extremely close to the airport and in a location where I didn’t feel unsafe. The hotel was clean and suited our needs. We booked it primarily over the others because it had a pool and hot tub which I verified prior were open during our stay. So we enjoyed the small but nice hot tub but not the pool, as we were told the heating mechanism was not working. So that was a huge bummer for the kids, as the water was way too cold to enjoy. The fire pits in the pool area were really a nice amenity though and we enjoyed eating our takeout dinner by the fire.

Easy and fast check-in, very nice gentlemen at the front desk. Comfortably beds, quiet room location.

For the price we paid, the rooms were not pleasing.. we got a different roon the next day for the same price and it was way better..

Room smelled dirty room service didnt clean our room and our shower broke the maintenance man was helpful

Very old motel. We ordered take home and due to the Covid I decided to clean the coffee table we were going to eat on. Hot water and soap is what I used to clean and the table was very filthy, the towel I cleaned with literally had black filth on it and the whole towel turned brown with filth. I proceed to clean all table tops, end tables, tv table and counter coffee top. We will not be staying there again. I also paced 2 towels on the floor at the door, it had like a 2 inch gap from the bottom of the door to the floor.

So the night receptionist told me the pool opened at 9am and was at 25% capacity. The next morning the pool was closed and I was told it had been closed for a couple days. The room was dirty, stain in the pillow case, no shower towels. Won’t stay here again.