Setting the positive tone for the weekend started before I even arrived. After landing at the Airport, I called to ask where I catch the complimentary airport shuttle. Maile gave me spot-on directions. Then - I kid you not - the very moment I stepped to the curb, the shuttle rolled up like it had been waiting dramatically just off stage for its cue.
In the lobby I was happy to hear 80's music playing. Maile and Berenice greeted me with genuinely warm smiles that instantly made me feel welcome. Check-in was quick and smooth. They answered all my questing, got me a nice room, filled me in on breakfast, and provided me with some helpful tips for navigating the Hilton Honors app. And of course, handed me one of their famous DoubleTree Signature Chocolate Chip Cookies - always a hit.
My room was spacious, clean, already had a luggage stand out, and the desk is so big I had more than enough room for my workstation... and snacks. If I had to note anything, it would be that the shower water could be hotter and the towels are due to be retired and replaced with new softer ones.
Breakfast was another surprise. Sure, they have the basics - but then you turn the corner and there's Kendirck at the omelet station working his magic. Also, their pastries were bakery level good.
Despite this being my first stay, Maile and Berenice treated me like a beloved regular guest they were genuinely happy to see again. Their hospitality left a real impression.
Well done, DoubleTree. Well done. 👏