2/10 - Insatisfatório
9 de jan. de 2026
This hotel is adjacent to Vanderbilt Univ. Medical Ctr. I made a reservation at this place for January 6, 2026, because I was to have outpatient surgery at 6:00 am on January 7th. I needed a place to spend the night before the day of surgery because I live 4-5 hrs. away. The hospital changed the time of the surgery from 6:00 am to 3:30 pm. only letting me know the afternoon of Jan. 6 that I was to leave for my stay at the hotel. Getting out of surgery at about 5-6:00 pm instead of 6:00 am meant my wife would have to drive me home late at night getting home at around midnight. Now what I needed was to switch my reservation from Tuesday, January 6 night to Wednesday night Jan. 7 for me to stay the night and go home during the day. I called Hotels.com to intervene which they did but the hotel refused to waive the penalty. If I wanted to change the reservation for any other reason, I would gladly pay the penalty, however, I only learned of the change in surgery time on the afternoon of January 6. I didn’t need to travel January 6 the to spend that night because I could drive to the Medical Center on the day of surgery. I want to move the reservation to the day of the surgery and spend the night January 7 and go home during daylight on January 8. I’m very surprised how Holiday Inn responded to my request. I’ll be staying at other hotels besides Holiday Inn and their affiliates. Not sure I will ever use Hotels.com, either.
Glen
Glen, viagem de 1 diária
Avaliação de hóspede verificada da Hoteis.com
