4/10 - Razoável
29 de abr. de 2025
Leak Flood in TWO rooms Run Down
I called days ahead to request connecting rooms that we needed due to having young kids and being a family of 6. They said we had to wait until the day of arrival to see if we could get it. Unfortunately, they could not accommodate this upon our arrival & stated it was because we had a pet. They allow pets, but did not state only in certain rooms. We changed rooms 2 times getting non connecting rooms. There was a flood in the 1st room, soaking wet carpet, leak in ceiling & the other room had a sink that would not drain. They moved us & we got 2 rooms several doors away from each other. One of those rooms had water pouring down on the furniture & dresser. My husband took a video to show the staff. We complained & they switched us to another set of rooms next door to each other, but still NOT connecting. In the hall was a huge trash can they set up that was collecting water from a leak in the hall ceiling...I feel like they know they have a leak problem. They finally changed us to another set of rooms next to each other, but not connecting. We made due with those 2 rooms since it was so late now and we had traveled hours & had a furneral to attend early next day. Thankfully those 2 rooms did not have any leaks that we noticed. But the lights/lamps were not working. We literally had to take a bulb from a lamp in one room into the other room just to have light. We will never stay here again. It was a frustrating experience. Run down.
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Viagem em família de 1 diária
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