I had an issue with my room, and I asked to be moved. The hotel attendant was understanding, professional and efficient. She understood my concerns, and she showed me a new room. She asked, "how is this one", I approved and was settled in the new room in less than 10 minutes. I still had an issue with the TV which is why I don't give it a perfect score, but the rooms were clean, the area is peaceful, I like the aesthetic, and OfCourse, the customer service was great!