The stay was just okay, but there are several issues that would need to be addressed before we would consider returning.
1. Check-in time is listed as 4:00 p.m. We drove three hours expecting to check in on time, but our room was not ready until after 5:30 p.m. This resulted in a long and frustrating wait with three restless young children. We were told we would receive a call once the room was ready, but no one ever contacted us.
2. The pool is advertised as being heated to 80 degrees, but it was noticeably not heated to that temperature.
3. We ordered $20 worth of coffee to be delivered to our room, and it never arrived. When we contacted staff about the issue, we were told they needed to call a manager to approve a refund. We were later informed the request was denied, resulting in a complete loss of our money. I would not recommend ordering room-service coffee—your best option is to go downstairs and order it in person.
4. I called to request an extra blanket, and after waiting over an hour, it never arrived. Since the heat in the room was not working properly, my child ended up having to sleep without it.
Considering this was during the off-season/winter months, we expected better service and responsiveness, especially since the hotel did not appear to be overly busy.