Royal Sonesta Houston Galleria

I stay over the weekend with my family and everytime I go to Houston I always plan to stay at Royal Sonesta but this weekend was really bad I was put by the hallway with a lot off party people was very load during night double sleep at all

Everything was nice untill i smelled the aroma of Marijuana alllll night long which prevented me from getting any sleep. I thought it was odd that we had to sign an extra consent form that we will not be smoking in the room but it seems like they were not enforcing that rule as the whole hallway reeked of it. I was going to call in complain but not sure how they were going to figure out which room was the problem room since the whole hallway smelled.

The room was a bit smaller than I expected and there were a few issues but the hotel manager Ana was very attentive and professional. She fixed everything

It was terrible we booked a double bed room but when we check in the only had a king room for a family of 5...2 teenagers and a toddler. We had to push a roll away next to the couch. Where my teenagers slept. The pool never had towels. The rooms we had to ask for towels many times. When we got the room away after asking for it 5 different times there was no blankets or pillows which took another hour to get. Just very frustrating! Plus we paid a lot money to stay there.

I’ve stayed at Royal Sonesta Houston Galleria several times without issues but this stay was disappointing. Reserved a double queen room and upon check in asked for a high floor, she gladly gave me a room on the 11th floor facing the galleria but explained there were only double beds available versus the two queen I reserved. I didn’t mind so I accepted and upon entering the room noticed the cleaning sticker that seals the door was removed, so we entered only to find that the room hadn’t been cleaned. Bed sheets removed and balled up on the bed, and trash/dirt in the bathroom. We went back to reception and explained what we found, they said they were booked and only had lower floors available. We accepted the lower floor (5th floor) but found we were still w/ double beds vs. the queen beds we reserved. Parking was $24 + tax per night. Room was clean and extra towels were provided upon request. Bar/lounge was open and thriving. Although hotel requires masks to be worn throughout the hotel, there were many people not adhering to this requirement.

Given complimentary parking and free upgrade due to our original room being unavailable. Jennifer was very accommodating! Room was big and bed and pillows are very comfortable. We enjoyed the gym as well!

Always full, no one wears a mask

I loved my stay! Definitely going back when the time is right! One thing I’d like to add, is if they could please make a fridge available

Los cuartos son un poco viejos, las camas igual viejas e incómodas. Las toallas de baño son muy pequeñas

Our stay was amazing!! They told us there was limitations on the restaurant and food however it did not seem like it! Everything was perfect! From the amazing front desk staff, loved my girl!! The bar staff and breakfast staff as well as the mechanical engineer were all over the top! I highly recommend this 5 star hotel!! It’s beautiful!