6/10 - Bom
3 de out. de 2025
We do love Sidmouth and the location of the Royal GLEN located short walk on the main shopping area and the beach.
I have recently had a replacement knee operation and needed crutches to move around. No help was given by the staff. We stay just two nights and had our evening meal in the hotel, both nights. We did make one or two requests for evening meal to have any added sauces to come in a separate jug, but this was not done. We had the duck and although there was plenty of meat, the sauce was extremely sweet and it was difficult to get a piece of meat without this added sweetness. We also found that the elderly server gentleman, somewhat abrupt, and misinformed about kitchen procedures. On one particular morning, I asked for smoked salmon and scrambled egg, and when it came, because they had put the plate underneath the heated warming station, the smoke salmon was cooked. I asked the server if this was a normal practice as part of this particular dish, and he said yes, of course, we always serve it like that! On another occasion at dinner, the same thing occurred, where my meal was put under the warming station. Not only were the French beans shrivelled and crispy, but the mash potato had an obvious skin on the top where it had effectively been cooked again. On the second morning, breakfast was a different affair. Entirely we had a European server who couldn't do enough for us, and we thank you for this and left a tip accordingly.
Roger
Roger, viagem de 2 diárias
Avaliação de hóspede verificada da Hoteis.com
