The hotel was nice and overall in good condition, a standard room that was clean and smelled fresh. The only issue we experienced in the room was the TV, which remained black when turned on, although the sound worked.
Breakfast was good, but our experience on the second day was very concerning. For about 30 minutes, I noticed that our table, along with other Black and Brown guests, was not attended to at all. Meanwhile, another guest who arrived after us was immediately greeted and offered water and coffee, which were not accessible for self-service.
I continued to look around, expecting someone to come by, but no one did. It wasn’t until a staff member assisted another table and happened to pass by ours that I was finally able to get his attention. After that, we were helped, but no one returned to check on us, offer refills, or provide the same level of service given to others, such as being offered Mickey waffles, which we observed being extended to other guests.
The day before, our experience was excellent, so the contrast on the second day was disappointing and hard to ignore. It genuinely felt as though we were overlooked, and that experience left a lasting impression.