For what it’s worth the staff did what they could (I think) of a bad situation created by the building architects. Our first room had a window connected to the pool atrium which is essentially a giant echo chamber when it’s filled with several dozen screaming kids (which it was). You could hear the yelling inside the bathroom of our room even with the door closed. We asked to be moved, which they did… to ANOTHER room directly connected to the pool atrium. The 3rd room we ended up in wasn’t connected to the pool atrium, but the internet was essentially unusable. Thus, every time we needed to use the internet, we had to go back downstairs to the… wait for it… POOL ATRIUM. Worse things have happened to me as an adult than the above complaints, but keep in mind they still charged us money for it all. Since I assume all Holiday Inns share similar architecture, I’ll definitely make every effort to never stay at one ever again! Staff was lovely though