Sheraton Houston Brookhollow Hotel

Very nice stay. Detractors were due to old and outdated TV and not very comfortable bed (again old)

Very comfortable room. Beds were very comfortable and so were pillows. Also felt very safe, in spite of pandemic

It was a nice place to stay. I would stay here again.

The hall to our room had food laying on the floor and a bar of soap. Our room was dusty, the chairs had stains, floor looked dirty, there was one small bar of soap, two towels two washcloths and two hand towels. "because of covid there was no room tidying up or cleaning. We have stayed in other hotels since covid which took care of the guests and rooms. There were dispensers for disinfectants throughout the hotel but all were empty. Would definitely NOT recommend this hotel

This hotel feels old and tired. Peeling wallpaper in the hall. No fridge in the room. No breakfast options of any kind. No vending machines anywhere in the hotel except for drinks, so snacking was out. I was told that room service was available from 3-9 pm but there was no menu in the room, or indeed hotel info of any kind. Traffic noise all night even on the 10th floor.

The property was old and needed updating. They had no accommodations for breakfast in the morning. There was no food available until after 3 PM. I have been in other hotels during the pandemic that have supplied at least an option for a bagged breakfast. I was concerned about the cleanliness of the room after I found hair in my bathroom from another guest and a half drunk water bottle left by another guest in my room

Love this hotel , have stayed their many times ...

Mask wearing, limitations on people allowed in the elevator, was way too lax. Dangerously. Smoking section too close to common area at parking garage, stairs dirty smelled like smoke, trash around the pool area. We do not reco.mend this hitel during a pandemic. They did bring us a corkscrew. Thanks!

Great location. Very clean. Kind of old. Bathroom was super small. The bathroom door will hit you if you’re on the toilet and it’s hard to get in our the tub with the door and toilet right in the way. There’s a parking garage for your convenience but there’s no elevator in the garage. With a toddler and baby (in a stroller) plus carrying bags made it very hard. We would just walk down the parking garage instead of using stairs. Overall 4/5 stars. We enjoyed our stay just wish there was a elevator and the bathroom was bigger.

The sheets didn’t fit on the bed correctly so they balled up under you all night. Thin walls you could hear everything. Refrigerator still had food in it. It stunk.