The Family Suites were spacious, clean, and comfortable. However, considering the price charged, the overall experience did not match the expected standards.
The maintenance, overall cleanliness, staff support, and behaviour were below expectations. Basic amenities were also inadequate—only one towel and one water bottle were provided, with limited toiletries. Even though two Family Suites were booked together, these basic requirements were not properly taken care of, and an additional bottle of water was charged separately.
Overall, the rooms were good, but the service and hospitality were quite rigid, with policies and systems seemingly given more importance than guest convenience. Better maintenance, amenities, and a more customer-friendly approach would significantly improve the experience.