Grand Hyatt Athens

Hotel is nice, comfortable, modern but... Check-in was listed as 2 p.m. and our room was not ready. We went out to have a bite and returned at about 4 p.m. and our room was still not ready. We had to wait an extra 15 minutes which normally would be fine but when you're getting off a flight it could be exhausting. Staff was very nice but We were not even offered a beverage or any accommodation for having to wait. When we arrived at the room it seemed as if they rushed through the cleaning it because it had a weird smell and it didn't look very clean. So...a bit disappointed.

Massive missed opportunity for a relatively new hotel - disappointing on every level and not Hyatt standard in terms of facilities or service. - Located in a very seedy red light district, far from the centre and metro and next to what is basically a motorway. - Reception staff - rude, sarcastic and unhelpful. If not 100% prepaid would have checked out on arrival due to their totally unacceptable attitude. - Rooms poorly soundproofed, badly planned and definitely not worth the price. - Rooftop pool has a ridiculously pitiful 18 sunbeds for a 450+ room hotel. Other pool is in the shade for half the day. - Breakfast queue over 10 minutes long just to get a table and breakfast costs extortionate. Athens is having a renaissance with a lot of new hotels opening. There are many, many better hotels in excellent locations with polite and friendly staff who are happy to help guests. Avoid this one!

New hotel. Has some electric problems. Hopefully will solve them. Lights went on 4 times during the wee hours.

Hotel was beautiful. Mattress is very firm. Breakfast is expensive but not that great. I would go elsewhere.

Did not have AC working properly and hot water in my room. Maintenance person spent an hour trying to fix both. Hot water was fixed the next day evening. Staff was not apologetic but rather arguing over it. Never thought a hotel of this caliber would have some of these basic issues. Disappointed.