The Ritz-Carlton New York, Central Park

Staff goes out of their way to help. Very nice rooms. Wonderful location. Only adequate fitness facility.

My entire stay was fabulous ! The staff is so friendly and professional!! One word that describes my room is PERFECT!!

Hotel is nice enough, but some of the pieces in the room were a little off — bathroom light ended up going out, the holders for the blinds cords were coming out of the wall. The biggest issue I had was the smoke detector. For some reason, they placed the one in this room directly over where your heads sit in the bed. The green light casts a pretty bright light straight down (especially when all the lights are out and it was directly in my face and kept me up most of the first night I was there). I mentioned it to the front desk saying it was pretty annoying during the night and I know you can’t disconnect the smoke detector). The response was, no, there’s nothing they could do. This light isn’t a sensor or anything, it just shows the status — green if all ok. I have the same ones at home and they give off the same light — you can see the pattern on my floor at night, but it’s placed in a part of the room where the bed would never be placed. In a room that’s $1,000 a night, I’d expect a little more than ‘no, can’t do anything about it.’ Especially when I’ve said it kept me up most of the night — put a pillow over my head for some while trying to sleep. Second night we were there, I took a small piece of the label off a small bottle I had and stuck it over the light — problem solved — but still... pretty disappointing.

I was never given a form to sign for $300 per day for the Club Lounge like your stupid manager said on the 27th of December upon receipt of my invoice. I have no record of any form that I would have signed giving you people permission to charge me $300 PER DAY for cheap champaygne and inadequate food for that type of price. I tried to tell your manager that I had not signed any form and she did not produce one for me. She merely stated that I signed a form of which I have no record of. I was told by your manager Kamal Elmaftahi that I would have access to the club for 2 people for $300 added to my room. There was no mention that this charge would be PER DAY. I want all but $300 removed from my invoice and I have every intention of placing a formal complaint to my credit card company. I have all the e-mails from your management team to verify that there was no mention of $300 per day being charged to my room during my week long stay. You need to learn to cater to a single traveler especially older women who will end up with more money than anyone else as we will live longer. I will never ever spend another dime in this shoddy hotel. Cathy Weathers

This was NOT the room I booked. The room looked completely different than the website description. The restroom was disgusting and the concierge was not friendly.

I liked the history and elegance. I hated that a vodka Tonic made with the cheapest vodka was $25 I also was offended that when tow out of town friends joined us late and had tap water, your hotel charged me as if a party of 6. WTF?

This is an amazing property with wonderful service from all touchpoints - the doormen, concierge, check in and room service. Rooms wonderful. Spotless and bright. Great smart tv with cable, etc. Will return time and time again. Only thing that I didn’t like was the price of the coffee in the restaurant. It’s by far THE most expensive I have had in any hotel anywhere . Seriously, we would have frequented the restaurant more if the pricing wasn’t so stratospheric. Don’t let that put you off the hotel though, it is great.

Great place. Room was fantastic. Good service. Would stay again.

Customer service was fantastic! Lovely view of Central Park! Close to tons of stuff (Broadway, shops, Central Park, museums)!

The hotel is amazing, great staff and service, nice spa, beautiful rooms and views, with a private lounge that I found to be very convenient and comfortable. But what makes this a truly special hotel is the amazing location.