Unfortunately, this hotel does not live up to the standards you would expect at this price point.
While the surroundings are absolutely beautiful, the overall experience was disappointing, particularly when it came to the food and service.
The food was by far the worst we had during our entire trip to Japan. The dishes were bland, the portions were small, and there was nothing particularly special or memorable about the dining experience.
The service was equally disappointing, with several examples that simply do not reflect the standards of a hotel in this price category:
* Difficult and inflexible to deal with: Adding an additional guest to our reservation was unnecessarily complicated, despite Hotels.com contacting the property several times.
* Poor attention to detail: When we asked for a little extra pickles during dinner, the request was simply declined.
* Lack of premium service: At breakfast, we asked for coffee and were told to get it ourselves. While this might be perfectly acceptable at a standard hotel, it feels out of place at this price point.
* Overlooked basic amenities: The room was only equipped with one set of toiletries and bathroom amenities, including a razor, despite having two guests.
When paying a premium price, expectations are naturally high. Unfortunately, the hotel fell short on several basic aspects of hospitality that should be a given at this level.
Beautiful surroundings alone are not enough to justify the price. Overall, a disappointing