Thoughtful Stay, Exceptional Staff – But Urgent Attention Needed to Room Quality
We recently returned from what was overall a lovely holiday, thanks in large part to the warm and attentive staff who made every effort to ensure our stay was as comfortable as possible. We’ve stayed at this hotel before and, over time, have experienced four different room types across our visits. While each stay has had its memorable moments, it’s become clear that a recurring issue throughout the hotel is the need for consistent upkeep and care in the rooms—some thoughtful TLC would go a long way.
Let us start with what truly made this stay special: the staff, and in particular, the manager on duty during our visit—Nicke.
From the moment we checked in, Nicke stood out as an exceptional leader and a genuinely caring professional. He made sure we had everything we needed for a comfortable stay, especially in accommodating our needs for space with our infant. We had raised a few concerns, and not only did he take them seriously, but he also made sure they were followed through with respect and urgency. In our opinion—and as frequent travellers—we can confidently say that Nicke is among the best hotel managers we have encountered. If anyone deserves recognition, a promotion, or a bonus for excellence, it’s undoubtedly him. His commitment, kindness, and professionalism set a standard that others in the industry should aspire to.
The rest of the staff were also warm, approachable, and attentive.