Check in experience was very poor. The receptionist was very slow to check us in (we were the only ones in line) and gave no reason why there was so much difficulty finding our reservation. Once found, she said there was a $10.00 additional charge, but didn’t explain what it was for. We did check in late at night, but I’m not sure if it was for that? Typically have encountered additional charges for early check in or late check out only, so this unexpected charge was really strange. The receptionist barely talked or explained anything to us, never smiled, and overall bad customer service. Typically try to choose Hampton Inns when we travel, but because of the overall experience, would probably stay in a different hotel in the area next time.