I recently stayed at the Westin Oaks Houston and overall, I had a good experience. The hotel is in great condition—modern, clean, and very comfortable. The amenities are solid, and the location is convenient, especially with the Galleria right next door.
That said, I did run into a few issues worth noting. I had some packages delivered during my stay, and I wasn’t aware there would be a $10 charge per package, even as a guest with a reservation. In the end, I was charged more than expected (about $65), and when I inquired, the adjustments and deductions weren’t clearly explained, which left me a bit confused. It would be great if the package policy were communicated more clearly and managed more transparently.
Another hiccup was with breakfast. Although my reservation didn’t include breakfast, a staff member at the front desk kindly offered me a complimentary breakfast for Friday as an upgrade. Unfortunately, when I arrived at the restaurant, they told me it wasn’t included and I had to pay for it—so that was a bit disappointing and awkward.
Lastly, there was a $29 daily charge for amenities like restaurant credit, skating, and museum access, which I wasn’t interested in using. I would have appreciated the option to decline that charge, rather than having it automatically added.
Despite these concerns, the hotel itself is beautiful and well-maintained, and the staff was generally helpful and friendly. I just hope they can improve clarity and consistency around charges.