Unfortunately, this was one of the most disappointing hotel experiences I’ve had.
When I checked into my first room, the door lock was faulty, meaning I couldn’t lock the door from the inside. After requesting a room change, the reception staff moved me to a room on the fourth floor. However, the lift was out of order, so I had to carry all my luggage up to the fourth floor myself.
To make matters worse, the second room had no hot water. As it was already very late, I didn’t want to pack up and carry all my luggage downstairs again to request another room, so I had no choice but to spend the night without hot water.
A faulty door lock, a broken lift and no hot water — three major problems during a single stay. This was simply unacceptable and far below the standard I would expect from a hotel. A truly disappointing experience.