4/10
Our stay was not as expected. We checked in settled in and went to turn the tv on it didnt work. So we called front desk and they sent maintenance over to bring us a remote... as she was there at the door to deliver the remote ahe came in to make sure it worked.
As this was happening i pulled the covers back on the pullout bed, and there were chips and popcorn all over the bed. I pointed this to her and she asked if it would be okay to take pictures. I said yes. She said she'd speak to a manager and bring new sheets and that someone would call us. That never happened!
Next day were sitiing eating breakfast and under the side table we see something pink...my daughter picked it up not knowing what it was and it turns out it was a dirty woman underwear inside out completely disgusting.
We took pictures and walked down to the front desk to show them. They said management was already looking into the first incident and someone would call us shortly. That never happened.
Next day... check out day i call and dpeak to front desk and ask for an update. They again said someone will talk with you guys once you check out and bring keys upfront. That never happened.
I do not recommend this hotel i had high hopes...we are very disappointed and will not return nor recommend it
Next day
Julie
Viagem em família de 2 diárias