Disgusting room and unacceptable lack of cleanliness
The room was in terrible condition, especially the bathroom. The shower floor was dirty, stained, and absolutely disgusting—so bad that I could not shower the first night.
The glass shower doors had visible stains, the edges were full of grime, and it was obvious that no deep cleaning had been done at all. This is basic hygiene, not a luxury request.
For a hotel in this price range and category, this situation is completely unacceptable and embarrassing. I paid a premium rate expecting at least a clean room, and the hotel failed to meet even the minimum hygiene standards.
What makes it worse is the total lack of management response. No manager ever came to speak with us, no supervisor was available, and no real solution was offered.
This was my first and last stay at AC Hotel Miami West / Doral. I do not recommend this hotel to anyone. There are far cleaner, better-managed hotels in the area for much less money.