A "Luxury" Title That Demands a Massive Stretch of the Imagination
Labelling MDM Luxury Rooms as "luxury" is a massive stretch of the imagination. As someone who frequently reviews travel and hospitality experiences, I expect a basic standard of maintenance and service, both of which were sorely lacking here.
Room Facilities & General Condition
Air-Conditioning: The unit functioned like an asthmatic eighty-year-old with lung cancer. It was absolutely useless at providing any real relief from the heat.
The Fridge: The in-room mini-fridge was completely pathetic. It failed to cool anything at all, which was incredibly frustrating when you simply want to keep a bottle of water cold.
Decor & Upkeep: The room felt deeply uncared for. There were noticeable holes and chips in the floor and walls, which immediately shatters any premium feel the hotel is trying to project.
Bathroom & Plumbing Nightmares
Shower Drainage: On our very first night, we found the shower wasn't draining properly, leaving us standing in a grim pool of soapy water. We reported this to reception, and whilst a maintenance man did come up, he merely poked about with a screwdriver for a few minutes and left. It didn't fix the issue at all, so we were forced to just live with it for the remainder of our stay.
The Jacuzzi: We tried to use the jacuzzi, but the water from the hot tap was only slightly warm.