We were met by an extremely cheerful and helpful member of staff at reception and for the rest of our stay, this was the case with every member of staff we saw or were served by. The room was clean and cosy, a bit of a walk from reception but that's no issue, and it was really quiet, considering we were at the front of the hotel, we heard nothing from the car park. Good coffee and tea making facilities and plenty extra coffee teabags etc at reception to help ourselves to if you needed more. Lovely Borders biscuits too, the only thing missing was a bottle of water. This wasn't our first visit. We decided not to use the pool this time but I had a lovely walk around the map of Scotland and found another part of the estate with a beautiful old Victorian gazebo. Our steaks were cooked as we requested and our starters of scallop and black pudding were excellent. We weren't seated on top of one another for dinner either, which we really appreciated. Breakfast was piping hot, I chose to pick my own from the good choice off the hot buffet with the best bacon and links sausage I've eaten in a long while. My husband spoke to one of the waiters and asked for poached eggs, not on the order menu, but which again was met by a smile and was no problem and arrived perfectly cooked. The loyalty app is a good addition and we look forward to staying again. A lovely night away. Thank you.