Our seven-night stay was one of the most disappointing hotel experiences we've had.
The property and historic buildings are beautiful, and we appreciate their charm. However, historic character shouldn't come at the expense of basic modern conveniences. In today's world, guests rely on cell phones and other devices, yet the electrical outlets in both rooms were so worn out they wouldn't hold a plug.
Our original room also had a slow-draining bathroom sink and peeling paint on the bathroom ceiling. We overlooked these issues until the air conditioning completely failed after a long day of sightseeing. The hotel temporarily repaired it with a replacement fuse, but it failed again the following night. After another exhausting day touring Philadelphia, we didn't get moved to another room until nearly 2:00 a.m., forcing us to pack and relocate in the middle of the night. Unfortunately, the replacement room had the same worn-out electrical outlets.
The staff was courteous and did their best to help. My frustration is with management for renting rooms with obvious maintenance problems. Functioning air conditioning, usable electrical outlets, working plumbing, and properly maintained rooms are basic expectations.
While the grounds are lovely, the guest rooms fell far below expectations. Considering the premium rates charged, we expected a clean, comfortable, and well-maintained room. Sadly, that was not the experience we had. We cannot recommend this property for a stay of any length