The staff at Freehand was fun and accommodating. It was nice to have someone always checking in on our way in and out to make sure we had everything we needed.
Our thermostat got stuck in standby mode one night and we just requested an extra blanket rather than worrying about having them come in and fix it. In the morning, it was reset and working again.
The public spaces were nice, the gym was pretty nice. I loved the vibe in the rooftop bar.
The queen room itself was small but cozy. Not ideal if you have two large suitcases (which we had), as there's little floor space and nowhere to put much of anything away. The bathroom was really nice, shower pressure was good, and the way the furniture was set up was thoughtful, given how tiny the room is.
The lights in the bathroom flickered constantly, but it's an old building, what can you expect?
I think the only thing that lacked in decor were the hallways to the rooms. A bit dim and felt a bit like an old apartment building rather than a nice boutique hotel.
No real complaints that would keep me from coming back. It was convenient and central. it had a nice breakfast/lunch restaurant attached. Coffee was great in the morning. Cocktails at the rooftop bar were tasty. I would definitely tell friends and family to stay here!