Avenue Legerova 19

Estavamos viajando pela Europa e Praga foi um ponto desta viagem. O hotel é muito bom , bem localizado , por fora parece que será estranho mas debtro é outra coisa . Muito bonito , limpo e bem decorado. Fiquei em um quarto com cozinha compacta o que ajudou em pequenas refeições .

Hotel muito bem localizado, moderno, funcional , confortável e com wifi de excelente qualidade. Café da manhã não oferecia muitas opções , especialmente de frutas . Havia somente maçãs e de má qualidade. A reposição dos ítens do café da manhã foi ineficiente e morosa. O rapaz da recepção na noite da nossa chegada foi extremamente rude. Não capacitado para lidar com hóspedes.

I took my girlfriend to this hotel for her 21st birthday and it was excellent overall, there was a couple of minor issues but noting major. The location of this hotel was excellent for walking. There is a bedroom with a wardrobe, drawer set, little living area with a sofa, a table and a flat screen tv and also a kitchenette in one decent sized room. There is a bathroom with a sink, shower and toilet in with a locking door. Throughout the room there are numerous plug sockets. We had a double room, which was 2 double beds pushed together with 2 single duvets this took some getting used to however I’m aware a lot of hotels do this. The kitchenette had a microwave, sink, kettle and mini fridge freezer which was very handy. The bathroom was very clean and we got new towels when ever we asked, we had to ask for a hairdryer however I believe it was a one off as every other room had one in. However we had a slight leak with the shower, this was due to a faulty plastic seal so it was easily repairable. The bedroom and living area were also very clean, a decent amount of space within the room. The bed was comfy and there was plenty of room to put my clothes for the 5 days I was there. The sofa did the job and you got freeview on the TV. The staff were also extremely friendly and helpful. With it being my girlfriends birthday, she got a complimentary bottle of wine. Breakfast was good too, good selection. Overall excellent place and would recommend to anyone.

We were contacted by the management to explain about our experience with the check-in so we explained that we were robbed on a train and lost all our passports so we were stuck in Budapest and could not leave Hungary with no travelling documents. We emailed the hotel to see if we can either cancel or have any other options for our reservation and all we got in return is cold “unfortunately no” so we feel sad about it so we put on a sad emoji in the email. The next day this manager sent an email to us saying that you can maybe feel sad but you should not lie. So apparently a simple sad face emoji no longer represent a personal reaction to these people. So if you stay in their hotel and they ask you how you feel about anything, just do not express your true feeling or they will accuse you of lying. We emailed the other hotels to explain our situation and they replied with understanding and compassion and let us have a full cancellation.

The hotel is located in an easy-to-get-around location with several good restaurants within a short walk. The room was spacious and had a nice kitchenette area. The windows are double-paned and really keep the street noise out. The service was top-notch - very eager to help and answer all questions. The only nicks I would give it is that the breakfast wasn't very good - like, it seems they added 50% water to the juice; no real butter; cramped table area. I like that they attempted to provide a bar, but really it is a bunch of bottles in the front desk area and the staff is not trained for bartending; no ice, no cold white wine, they couldn't even locate a wine glass - I had to bring one from my room. But, hey, in a pinch it is better than nothing.