Villa Providenca

The apartment has recently been refurbished and is comfortable to stay in for a short period however I would not recommend staying here - we arrived at the apartment, which is quite far away from the main town, to a deluxe studio and terrace with ‘city views’ and pictures of a terrace balcony. However our room was on a ground floor/ basement, with views of a concrete staircase. As there was no front desk, we rang the number made available to us to ask to change rooms and nobody answered. Facilities of the flat are good, however towels were as big as a tea towel - so if you want to go to the beach etc bring your own towels.

The apartment was a very pleasant and comfortable room which was fresh and looked like it was newly fitted out and clean. The location was ok too, only a 20 minute stroll from the old town and attractions and had a small convenience shop around the corner. Our issue was with the hospitality and "service". To check in, we only had to email a picture of our passports to the agent for a pin code to the key box (fine, we thought, very efficient). Did so, but instead of the code we were sent a "friendly" reminder to pay a cleaning fee before entry (1 of at least 3). On reaching the property, still no code so i had to phone them to get it despite holding up our end or the bargain. The cleaning fee from previous guest still hadn't been collected which made us suspicious and in a 4 day visit we saw cleaners once for about 10 mins. We also later found a long black hair (not either of ours) in the bed which made me even more annoyed about the so called cleaning fine. All in, a nice stay in a lovely place but were peeved by constant pestering by the agent.