Riad Rcif

It is wonderful riad that I stayed in Fez. The riad like an art piece, very beautiful. The room is big , clean, silent and very cosy. I enjoyed the sunset at the terrace. I love the breakfast, very tasty. The staff service is good. Especially a staff called Anas, he is helpful, gentle and I had a good impression on his friendly smile, he made me just like stay at home. He was aggressive to help us when we were facing some problem , and explained very detailed to make sure we understand. So thanks for him a lot.

The riad is stunning but is located at the wrong end of the medina for access to restaurants etc and is down several, dark, winding alleyways which are daunting at night. The staff, especially the ‘boss’ are rude, surly and unhelpful which is a shame as the interior of the riad is beautiful and it could be an oasis if the staff were friendly and helpful. I won’t be staying there on my next visit.

It was an amazing stay at Riad Rcif. The staff was friendly and helpful. They are very welcoming with a smile. The breakfast is very good. The Riad is in the middle of the old city with a Great Moroccan style.

Our experience in Fez has been most memorable because of Faisal, the owner of Riad Rcif....right from the beginning to the very end, the service, the food, the comfort and most of all the glamourous old school charm of this place will make you come back here again and again. His suggestion for not only Fez but also the rest of Morocco are travelling with us even after we left the place. He introduced us to the best guide, Rachid and also the best touring agency, Pristigea Tours (Ibrahim and Hamid) who we are using for the rest of our trip in Morocco. Faisal was so attentive about each and every guest from welcoming them personally to saying goodbye warmly. We talked to him from the airport and found his very professional staff waiting for us at the brim of the old town for guidance and help with the luggage. The food at the Riad is also spectacularly presented and fresh. Rooftop terrace has the most amazing views and photo ops ..not to forget the pigeons and turtles to add to the charm. The lights, the tile work ...just breathtaking. Most of all it was Faisal and his staff, the personalized and kind attention which won our hearts. Definitely coming back here with other family members.

The place itself was aesthetically appealing and clean, but our stay here was anything but pleasant. The first thing that happened was the staff setting us up with a hustler who pretended to be a manager at the place. The hustler came to meet us at the hotel and it was difficult to get away from him. None of the staff members intervened or said anything. The hustler than took us to a variety of shops, trying to rope us into some sort of sketchy underground antique business. Furthermore, the staff was highly unhelpful. Fes medina is really difficult to navigate and Riad Rcif is right in the middle of it. When we were navigating it at night, we had men following us and trying to "help us," which was a pretty scary situation. We then called the Riad for assistance but they essentially refused to help us at all, leaving us on our own. They gave us inadequate direction and told us to figure things out by ourselves. Additionally, the staff neglected to mention that some of the gates in the medina close at night, exacerbating the difficulties of navigating. The main staff person we communicated with was always very short with us. We didn't have many demands or questions but he clearly didn't want to talk to us and gave unhelpful, short, and curt answers. They also forgot to turn on the hot water the first night. We would not recommend staying here. In general, we would recommend seeking accommodations outside the medina if you want an anxiety free stay.