The Saguaro Scottsdale

Hotel is in downtown Scottsdale area, nice location but hotel is OLD and DIRTY! Was booked here by Hotels.com after my original online reservation wasn't honored at the original hotel that I booked. This was a HORRIBLE disappointment, and Hotels .com said on the phone at 1AM as they were re-booking me that it was "an upgrade", and then they charged me more money for the booking without telling me that there was an additional fee. HORRIBLE CUSTOMER SERVICE and process!

Very well located to downtown old Scottsdale. Layout of facility very nice but the bed in our rooms were harder than a rock! It took a week to get the kinks out. If you like hard beds than all's good.

From the moment you wLked through the door the staff was friendly and accommodating

Arrived in Scottsdale for a girls weekend away and was hesitant about the hotel at first because of some of the on line reviews - but I shouldn't have ! While this is not the Ritz Carlton - it is a boutiques hotel with a retro feel and an intimate size - and what makes it hands down equal - if not better than those flashy chains - is the awesome staff they have on site My group was struck immediately on arrival by the friendliness of the first person who greeted us - Afredo He took out bags, told some jokes, made us laugh, all while stowing our luggage with care and efficiency. And every time he saw us after that - he greeted us by name and asked how our day was going and if we needed anything. Jacob Josh and Kelly in registration arranged extra everything's for us - pillows, towels, a late check out etc. Jacob (he called "Miss Caroline " like the good southern man he is) suggested restaurants and arranged golf carts to take us there. And again all 3 remembered our names and were more than ready to help with And I cant NOT mention Chabri - our funny and talented pool bar tender, She kept us hydrated and happy the whole time we were at the pool - and added to the party feel of the surroundings with her sweet nature and attentiveness The location of this hotel is within walking distance of the old town shops and the shops on 5th avenue - and a 5 to 7 minute golf cart ride will get you to the river front and the restaurants there (try Olive and Ivy for great steaks)

Disappointed because the room smelled like cigarette smoke.