SCAM ALERT!!
I booked my stay for 3 nights I.e. from Fri 28 Aug till 31st. I received a confirmation email before few hours of Check-in. I arrived at property around 2 hrs late from my Checkin time. Upon arrival I found the property door is shut and has no other access to entrance. There was a dead rat beneath the bench at entrance, pls check image. Also, There was a contact no. pasted on door for check in however the contact no. given on confirmation email was different. So I contact the no. Given on email first which didn’t respond and later I contact the no. Put On the door.
Their staff picked my call and first he told me that my booking has been cancelled cos my contact no. Is missing, and he asked my confirmation no. To process the refund which I refused at first. When I called the same no. again to request if there are any options available or any rooms with higher prices, they refused, and luckily the guy came out from property. Then I spoke with him in person who told me that the property damaged and their previous tenant is still there who is drunk. So, I shared my confirmation no. And left. He also told me that I will receive my refund mostly by Tuesday.
So I left the property and called hotels.com and informed the same, which confirmed from property and connected me with Expedia to process the refund for which I am still waiting. Since then everytime I chatted hotels.com they told me wait 24 to 72 hours and no resolution from their end.
TRULY DISAPPOINTED BY HOTEL