The staff was very helpful and went out of their way to try and help us (at check-in offered a glass of Prosecco even though we missed the time for that).
However there are serious issues with the rooms:
Our first room (618) was TINY; not really suited for 2 people staying more than 1 or 2 nights. But the biggest issue was a horrible smell that was really strong. Housekeeping cleaned again and it helped but just a little. On the 2nd day we figured out it was coming from the headboard! Also, there was work next door and the steel workers started banging and yelling at 7am, and there was an annoying neon sign that flashed light into the room (don't have drapes that cover entire window - just shades that let light in). Asked for a new room.
Got a better room (1115) - much more suited to 2 people. Unfortunately the smell was there too! Asked if they could remove the headboard and they said no. Same issue with annoying flashing light coming in through window (we forgot our eye masks, they had 1 to give us).
The rooms are not well designed - can tell they were designed by a man as a woman would never make those choices: very little storage, only 1 towel bar right under the sink (not sanitary nor eco friendly), only 1 hook in bathroom, no easily usable shelves in bathroom or other places to store things, shower not fully enclosed and fan barely works, oddly placed sink which minimized space, etc.
Great location for our needs though.