GAL Apartments Vienna

Studio clean. Beds very firm. WiFi good.

Great location, friendly staff who went out of their way to make me comfortable.

The state of our apartment (Superior Studio) was bad. Main bed (built-in under kitchen’s floor) and pillows were worn out and uncomfortable (hard to fall asleep), sofa bed was stained and as hard as stone, furniture was desperately old, floor and walls were damaged and had many black marks on them, fridge was noisy (woke us up at night), bathroom faucet was rusty, shower was moldy around the corners with very low water pressure and sound insulation was almost inexistent. Although we kept the manager updated about our situation, we were not offered any alternative as all apartments were booked out. All in all, we got low value for money, in total contrast with the property’s rating (reason why we booked here) and what you can get elsewhere at a similar price range. Manager agreed to reimburse us 1 night at the end of our stay, so thumbs up to that nevertheless!

Large spacious property walking distances to most attractions Well equiped kitchen Spa in bathroom but did not use it Near supermarkets and restaurants Furniture sofa was a bit worn out and needs replacing Cot was provided for toddler Communication very prompt via Whatsapp Taxi arranged for airport pick up and drop off at reasonable cost

Those who wish to book this facility should know the following: There is little or no front desk help; the apartment office which is shared by a medical clinic reception is closed most of the time. They hand you the key and disappear. The staff at the medical facility may take pity on you and help (they called a cab for us). The bed is close to the floor; anyone having difficulty getting up from the floor level will find it difficult to get up from the bed. There was no room service even though we stayed for five nights. Subtle hints suggest that you clean the apartment before you check-out! (e.g., take the garbage out!). You get excellent welcome message and thank you message but expect no service. On the positive side, the center is a 15-20 minutes walk. There are restaurants nearby, both for breakfast and dinner. The neighborhood is mostly residential, and deserted in the night. We felt safe, however.

Clemens was excellent to work with before and during our stay!

Very friendly staff. Disappointed with our apartment - no dishwasher, no washing machine. Extremely loud construction starting at 7 am right next door that was impossible to sleep through.

Comfortable beds, safe area, close to groceries and dining, about 15 minutes to St Stephen's on foot.

Lovely place at a convenient location. We were also treated very warmly and politely