Extended Stay America San Rafael - Francisco Boulevard East, San Rafael

Very nice and comfortable for a family and kids, the pool is out and in which is nice and a jacuzzi. The hotel was booked and unfortunately they run out of kitchen supplies, it was one of the benefits of the hotel, so that was a disappointment. Specially with small kids. But the plates they had they did run it up to the room, so that was nice. The staff was very nice and helpful. So we order pizza from a recommended place and it was amazing.

We had a very serious problem with our room. We ended up being refunded the entire cost by the hotel. That being said, the night desk person was professional, prompt, helpful and kind.

for the price, the room was very acceptable. The breakfast was Very weak. I could not find anything to eat there except for some instant oatmeal. Packaged junk food only. They would do well to offer some boxes of Cheerios and milk.

Horrible customer service!

The hallways reeked of cat urine