Oro Grande Lodge, Keystone

Tivemos uma excelente estadia, porém a limpeza do quarto que nos prometeram, conforme estava na reserva, não aconteceu. Talvez um erro de tradução.

Be advised if you book this condo, you'll have to check in and get keys at a management service 7 miles from condo. This was not made clear st time of booking. It took me over an hour to find the management company. Very inconvenient if you arrive after 5 PM as we did. Otherwise, it was a pleasant experience. No air-conditioning, so we had to sleep with windows open...very noisy location...hard to get a good night's sleep. Also, I booked this condo for 3 adults and 2 children. there was only enough towels, etc for 4 people. No service available until 9 AM next morning. I will not return.

The Oro Lodge was wonderful! Awesome one bedroom apartment style place very cozy with great mountain view, awesome balcony, nice kitchen. Great overall. Only exception is that management company was lacking in service. We arrive late afternoon and discover there is no lobby or anyone who actually works at the Oro. I call the number associated with the Hotels.com reservation and discover there is a property management company in a different town where my 'welcome package' with keys was located and where I was supposed to pick up. Extremely frustrated because NO ONE called or emailed me notifying me that I am to pick up the keys at a different location than the hotel. Luckily there is a lockbox with a code to enter to get a spare set of keys so we didn't have to drive.

Fully stocked kitchen was perfect for our family. Lots of room for us to spread out and relax after snowboarding at the Basin. Hot tub and pool were well maintained. Clean and inviting lobby and perfect location. Sofa bed was a bit uncomfortable, but overall great stay!

Just OK. Beds too hard...slept on sofa in Living Room. Unit appears quite "run down" and not too well maintained. Average much used ski rental.