Holiday Inn Express & Suites - O'Fallon /Shiloh

There was no hot water, management knew there was an issue before we checked in. There is no excuse why a hotel doesn't have hot water.

The bathrooms were filthy in the first room and they switched me to another room....the same nasty bathroom, plus the linen was stained. I finally get in a 3rd room where I asked for cleaning supplies to clean the bathroom. I checked out that morning, was told i wasn't being charged...but I was. I called back to inquire about my money going back on my card. I was told by the lady general manager that I couldn't get my money back because I booked through hotels.com. she was very rude and condescending when she spoke to me. I will never stay at holiday inn again.

Breakfast was amazing. The room was clean and spacious.

We stayed here for an out of state softball tournament. Shortly after checking out my daughter realized she left two items in the room. I called them to let hem know I would be back that day to retrieve these items. They stated they could only find one of the items; however, upon returning to the hotel and speaking to management they suddenly could not find anything. So aggravating - very shady. Myself and our teammates will never stay at this chain again.

Drove 11 hrs to attend my brothers military retirement. Check in was great! Room was great! However, after a 2 night stay and driving back home, I realized I forgot my nice dress shoes that I had worn to the ceremony. Called 4 times to see about my shoes. 4 times told "I don't know and will call you back". The last time my husband called and was told no shoes were found by the housekeeper. This is very disappointing since I know exactly where those shoes were in the room and know I left them. Very disappointed. For this reason only, I give this rating.